1. How We Fulfil Your Order
- Print-on-demand network – Most apparel, posters, and accessories are made to order through our print-on-demand partner. Your items are produced only after you place an order, reducing waste and ensuring fresh, high-quality prints. Orders are routed to the nearest available production facility to speed up delivery.
- In-house studio – Limited-edition fine-art prints and original artwork ship directly from our studio, where each piece is prepared and packaged with care.
2. Production Times
| Product type | Average production time* | Notes |
|---|---|---|
| Print-on-demand items | 2 – 5 business days | Peak seasons (Nov–Jan) may add 2-3 days |
| In-house prints | 3 – 7 business days | Hand-signed & quality-checked |
*Business days exclude weekends & Estonian public holidays.
3. Shipping Methods & Estimates
| Region | Typical transit | Main carriers | Tracking |
|---|---|---|---|
| Estonia | 3 – 7 business days | DPD, Omniva, GLS | Yes |
| European Union & UK | 3 – 7 business days | DPD, GLS, Royal Mail | Yes |
| United States | 3 – 8 business days | USPS, FedEx, DHL | Yes |
| European Union & UK | 3 – 7 business days | DPD, GLS, Royal Mail | Yes |
| Australia & NZ | 4 – 10 business days | AusPost | Yes |
| Rest of World | 7 – 21 business days | Local partner or DHL | Yes (where available) |
Shipping charges are shown at checkout in EUR or USD, depending on your location. Remote-area surcharges may apply—we’ll email you first if that happens.
4. Customs & Import Duties
When an item is printed in the same country or customs union that it ships to, no import duty is charged. If your package crosses a border, local customs may collect duties or taxes before delivery. These charges (if any) are the customer’s responsibility.
5. Order Changes & Cancellations
Because production begins quickly, edits or cancellations aren’t guaranteed once you click “Confirm”. If you notice an error, email support@sotuland.com within 1 hour—we’ll do our best to catch it before printing.
6. Returns & Replacements
| Issue | Our response | Notify us within |
|---|---|---|
| Misprint, damage, wrong item | Reprint or refund | 30 days of delivery |
| Package lost in transit | Reship or refund | 30 days after last tracking update |
| Buyer’s remorse / wrong size | Case-by-case (return postage at customer cost) | 14 days of delivery |
Return guidelines
- Items must be unused, unwashed, and in original packaging.
- We’ll provide a return authorisation and the nearest return address (US, EU, or AU).
- Refunds are issued to the original payment method (card, PayPal, EveryPay) after inspection.
7. How to Start a Return
- Email support@sotuland.com with your order number and clear photos (if applicable).
- We’ll reply within 2 business days with next steps.
- Ship the item using a trackable service and share the tracking link.
8. Ownership of Goods
Title to the merchandise transfers to you once full payment—including shipping—has been received.
9. Contact
Sotuland Studio / Schotter Studio OÜ
Mustamäe tee 6b, 10621 Tallinn, Estonia
Legal & policy: legal@sotuland.com
Orders & returns: support@sotuland.com